Frequently Asked Questions

Drivvo is a platform for vehicle tracking and fleet management. With it you can record fuel entries, expenses, income, services, trips, reminders, checklists, and view reports and charts.

Drivvo serves two main audiences: personal use for people who want to track the costs and history of their own vehicle, and business use for companies that need to manage vehicles, drivers, and fleet operations.

Drivvo is available on Android, iOS, and Web. This allows you to register information from your mobile device and also access your data from a computer.

You can manage different types of vehicles and equipment, such as cars, motorcycles, trucks, buses, boats, tractors, airplanes, and generators.

Yes. Drivvo offers a free version to get started. There are also paid subscriptions with additional features for both personal use and fleet management.

For personal use, the focus is on tracking costs, fuel, maintenance, and vehicle history. Fleet management focuses on managing multiple vehicles and drivers, access permissions, checklists, operational reports, and company workflows.

No. The Drivvo Web version is accessed through your browser, so there is no need to install any software.

Yes. Your account is used to identify your profile, securely store your information, allow login on other devices and access the Web version.

No, as long as you log in using the same account. Your data is associated with your account and can be restored on your new device.

Yes. You can use the same account on multiple compatible devices, including both mobile and computer.

On the login screen, use the password recovery option and follow the instructions sent to your email.

Yes. You can change your email directly in the app. Go to More > My Account > Change Email, enter your new email address, and confirm the change using the code sent to your email.

Yes. Drivvo can help transfer vehicle data to the buyer. Typically you need to provide the buyer's email and specify which records should be transferred.

In the app, you can check your account email in the More menu, under the Account section.

This usually happens when the subscription is linked to another account or has not yet been validated. In many cases, opening Drivvo Plans and selecting Restore Purchase resolves the issue.

Yes. You can delete your account directly in the app. Go to More > Account > Delete account. Warning: deleting your account will permanently remove all your data and it cannot be recovered.

Yes. Drivvo allows you to register more than one vehicle within the same account, respecting the limits of the selected plan.

Yes. Many users use Drivvo to track fuel, expenses, income and understand the real operating cost of the vehicle used for work.

Yes. By registering fuel entries, expenses, services, trips and income, Drivvo helps you visualize the real operating cost of your vehicle.

Yes. You can register different vehicles in the same account and manage each one separately.

Not as the main focus. The checklist feature is primarily intended for fleet management operations and company inspection processes.

Yes. Drivvo allows you to attach files to fuel entries, expenses, income, services, routes, and checklists, within the supported formats and limits.

Yes. Drivvo offers a fleet management solution that allows companies to manage vehicles, drivers, fuel entries, expenses, services, checklists, reminders and reports.

Yes. Drivvo offers a free trial period so companies can explore the features before subscribing to a plan.

After creating the company account, the recommended order is: register vehicles, register users and drivers, define which vehicles each driver can access, and then start recording operational data.

Yes. Each driver must log in using the email registered for them in the system so the administrator can control permissions and track who registered each piece of information.

Yes. In fleet management you can define which vehicle or group of vehicles each driver can access.

Yes. Administrators and managers can access vehicles and the information registered by drivers, including through the Web version.

Yes. Managers can use the Web version while drivers can register data through the Android or iOS apps.

Yes. The Web version acts as the central hub for monitoring operations and viewing consolidated fleet information.

In practice, yes. The checklist feature is mainly designed for operational inspections and is very useful for departure, arrival, verification and fleet safety procedures.

You can add as many vehicles as you need. To add a new vehicle, go to the top menu and select the option to add a new vehicle. On the History screen, the selected vehicle appears in the top bar (showing the vehicle name), and all displayed data belongs to it. To view or record information for another vehicle, simply select it from the top menu.

You can register different types of vehicles and equipment, such as cars, motorcycles, trucks, buses, boats, tractors, airplanes, and generators. Tracking can be done using either an odometer (distance) or an hour meter (operating hours), depending on the type of vehicle.

You can change the selected vehicle using the top menu in the app. Tap the vehicle name displayed in the top bar and choose the desired vehicle. All information shown on the screen will refer to the selected vehicle.

Yes. All information in Drivvo is organized by vehicle. This means fuel entries, expenses, income, maintenance, and other records always belong to the selected vehicle.

You can register multiple vehicles in Drivvo. The available quantity may vary depending on your plan.

To edit a vehicle, go to the Vehicles menu, select the desired vehicle, and update the necessary information. After making changes, save to update the data.

Yes. You can delete a vehicle from the Vehicles menu by selecting it and choosing the delete option. Warning: deleting a vehicle will permanently remove all related data.

Yes. You can share vehicle access in fleet management plans and also in personal PRO plans, allowing other users to register and view information based on defined permissions.

Yes. When using the same account, all vehicles and their data are automatically synchronized across Android, iOS, and Web.

Vehicle tracking should be defined based on usage. You can use an odometer (distance/miles) or an hour meter (operating hours), depending on the type of vehicle or equipment.

Yes. Drivvo offers fleet management plans that allow you to manage multiple vehicles, drivers, and generate complete reports for business use.

In most cases this happens because the fuel entry was not marked as a full tank. Fuel consumption is calculated between two full fuel entries.

It indicates that the tank was filled to full capacity. This marking is necessary for Drivvo to calculate the fuel consumption average correctly.

Because when the tank is not completely filled, the system cannot know exactly how many liters remain in the tank, which makes the calculation unreliable.

Because the fuel from the last fuel entry has not yet been consumed. The calculation only closes when a new fuel entry occurs.

This option should be used when you forgot to register a previous fuel entry. Drivvo will understand that there was an unregistered fuel entry and avoid distorting the consumption calculation.

Yes. When creating a fuel entry record, select More options and then + Fuel to add a second fuel.

You can register AdBlue in two ways: as a second fuel within the fuel entry record using + Fuel, or as a service or expense if that fits your process better.

The prediction is estimated based on your recent history. The more correct records you have, the more accurate it becomes. Check mileage, liters and fuel entry sequence.

Fuel consumption is calculated based on the distance traveled between two full refuels. The system divides the total distance traveled by the amount of fuel added in the next refuel. It is important to use the fuel amount from the next refuel because it represents how much fuel was needed to fill the tank again, which reflects how much was actually consumed since the previous refuel. To calculate the average correctly, you need to fill the tank completely at least twice.

The overall average uses the total miles traveled divided by the total liters consumed, ignoring the first fuel entry in the sequence to avoid distortion.

The most accurate calculation is based on full tank fuel entries. If you do not always fill the tank, it is recommended to do a full tank periodically so the calculation can adjust.

Use Expenses to record costs that do not involve maintenance labor, such as insurance, registration, fines, tolls, parking, taxes, and fees.

Expenses are general vehicle costs that do not represent maintenance work. Services are mechanical or maintenance interventions such as oil changes, inspections, and repairs.

Yes. Drivvo allows you to attach files to expenses, such as invoices, receipts, and documents, respecting the supported formats and limits.

Yes. You can use the Reminders module to schedule recurring expenses by date, period, or mileage, depending on your needs.

The system allows you to track costs according to the account and vehicle settings. For more advanced scenarios, it is recommended to review the regional settings before starting to use the system.

The Income module is used to record earnings related to the vehicle, such as rides, freight, deliveries, rentals, or other professional uses.

It is widely used by rideshare drivers, taxi drivers, delivery drivers, service providers, and companies that need to track revenue associated with a vehicle.

Yes. Income can be recorded per vehicle, allowing you to compare performance and results between them.

Availability may vary depending on the plan and platform. In general, Drivvo offers the Income module as an important feature for users who use their vehicles for work, with extended limits and additional features available in paid plans.

Yes. Drivvo allows you to attach files to income records as well.

The Service module is used to record preventive and corrective maintenance, such as oil changes, inspections, tires, brakes, wheel alignment, battery replacement, and other repairs.

Recording services helps keep the vehicle history organized, prevents forgotten maintenance, and allows you to understand how much has been spent on maintenance over time.

Yes. Drivvo allows you to attach files to service records, which is useful for storing receipts and documentation.

Yes. You can create reminders by date, period, or mileage to repeat services such as oil changes, inspections, and preventive maintenance.

Yes. Registered services become part of the vehicle history and help build a complete view of maintenance and costs.

The Routes module is used to record trips, movements, and vehicle routines, such as home-to-work, office-to-client, deliveries, and operational travel.

You can enter the origin, destination, and starting odometer. When you reach the destination, enter the ending odometer to complete the route.

Yes. You can start a route by entering the starting odometer and complete it later by entering the ending odometer.

Yes. For personal use, they help you understand travel patterns and cost per route. For fleets, they help document operational movements.

Yes. Drivvo allows you to attach files to route records.

The checklist is used for vehicle inspections. It is especially useful when a driver is starting or finishing an operation and needs to verify safety and compliance items.

Yes. This is one of the most common uses. You can create forms for departure, arrival, item verification, and other company routines.

Yes. In fleet management, you can create custom forms for different events or types of inspections.

Usually the driver or the inspector responsible for the vehicle at that moment.

The checklist is primarily intended for fleet management and company operational routines.

The Reminders module is used to schedule alerts for services, expenses, maintenance, and due dates related to the vehicle.

Yes. You can schedule reminders based on the odometer, as well as by date or time period.

Yes. Drivvo allows you to combine odometer and date conditions when it makes sense for your routine.

Yes. When you register an expense or service linked to a recurring reminder, the system automatically schedules the next occurrence according to the configured rule.

Yes. There are settings that allow you to adjust the notification lead time based on time or mileage.

First check whether Drivvo notifications are enabled in your device settings. Then review the reminder configuration inside the app.

Yes. Drivvo provides reports and charts to track fuel consumption, expenses, income, vehicle history, and other performance indicators.

Yes. In the app, you can export data in CSV format from the History screen. The Web version also allows exports to formats such as Excel and PDF.

In the app, the CSV export option is usually available on the History screen using the export icon in the header.

For Excel and PDF, the most complete export options are usually available in the Web version.

It is recommended to import the CSV file into Excel instead of opening it directly. This usually ensures the spreadsheet is correctly formatted.

Yes. Depending on the plan, Drivvo allows you to export and share generated charts and files.

Currently, the most common public option is exporting data in CSV format to import into another system. Native integrations with third-party systems may not be available.

Payment methods may include credit card via Google Play, the Apple App Store, or the Web version, and in some scenarios cryptocurrency.

Yes. Drivvo offers a PIX payment flow for some plans and scenarios. Usually, after payment, you need to send the receipt so the release can be processed faster and on the correct account.

Yes. The official Drivvo website provides a specific page for paying the annual subscription using cryptocurrency.

You can subscribe through the app by going to More > Drivvo Plans, or through the Web version in Settings > Drivvo Plans.

If the subscription was purchased through a store or another payment method with automatic renewal enabled, the renewal may occur automatically at the end of the billing period according to the payment platform used.

Yes. The Drivvo subscription is cross-platform, meaning it can be used on Android, iOS, and Web. Renewal remains linked to the platform where the purchase was made.

Not necessarily. The subscription can remain valid across platforms, but sometimes you may need to use the Restore Purchase option or perform a new validation.

On Android, this can be done through Google Play or Google Wallet. On iPhone, through Apple payment settings. On the Web version, through the billing and plans section.

Go to Drivvo Plans and use the Restore Purchase option. If necessary, log out and log in again or restart the app.

It means that the store or payment platform attempted to renew or process your subscription, but the validation has not yet been completed. In many cases, updating the card and using Restore Purchase resolves the issue.

Not always. The Drivvo account email and the store email may be different, but for subscription validation on Android it is important that the device is signed in with the correct Google Play account during verification.

Yes, but typically you need to cancel the renewal on the current platform and wait until the current billing period ends before subscribing again on the new platform.

Yes. If the card issuer declines the payment, it is recommended to verify with your bank, try another card, or use another payment method accepted by Drivvo.

Open the plans screen and use Restore Purchase. If the purchase buttons disappear and the plan appears as active, close and reopen the app.